HELIPET - Healthy Pet, Happysdsd Us

Thank you for visiting helipet.com, operated by Cuoc Song Manh Khoe Joint Stock Company - HeLiCorp. We respect and are committed to protecting your private information. Please read the Privacy Policy below to better understand the commitments we make to respect and protect the rights of our visitors.

• This Privacy Policy explains how we receive, use, and (in certain circumstances) disclose your personal information. The policy also explains the steps we take to secure your personal information. Finally, the Privacy Policy explains your choices regarding the collection, use, and disclosure of your personal information.
• Protecting personal data and building your trust is very important to us. Therefore, we will use your name and other information related to you in compliance with the content of this Privacy Policy. We only collect information necessary related to the purchase and sale transaction.
• We will retain customer information for the period required by law or for a specific purpose. You may access the website and browse without providing personal details. At that time, you are anonymous, and we cannot know who you are unless you log in to your account.

1. Collection of Personal Information

• We will collect various information from you when you wish to place an order on the website.
• We collect, store, and process your information for the purchase process, for future notifications, and to provide services. We do not limit personal information to: title, name, gender, date of birth, email, address, shipping address, telephone number, fax, payment details, card payment details, or bank account details.
• We will use the information you have provided to process orders, provide services, and supply information requested through the website and at your request. Furthermore, we will use such information to manage your account; verify and carry out online transactions; audit the downloading of data from the web; improve the layout and content of the website and customize them for users; identify visitors to the web; conduct demographic research; and send information including product and service information, provided you have not indicated a refusal. If you do not wish to receive any marketing information from us, you may opt-out at any time.
• We may transfer your name and address to a third party for them to deliver the goods to you (e.g., a courier or supplier).
• Online payments will be processed by our International Network Agents. You must only provide us, our Agents, or the website with accurate, non-misleading information and must notify us of any changes.
• Your order details are stored by us but for security reasons cannot be made directly public. However, you may access the information by logging into your account on the web. Here, you will see the details of your orders, products received and sent, and details of email, banking, and newsletters to which you have subscribed. You commit to keeping your personal data confidential and not disclosing it to third parties. We do not accept any responsibility for misuse of passwords if this is not our fault.

1.1. Other Regulations on Personal Information

• We may use your personal information for market research. Details will be anonymized and used only for statistics. You can refuse to participate at any time. Any answers to surveys or opinion polls we need you to do will not be forwarded to third parties. The only necessity is to reveal your email if you wish to participate. Answers will be saved separately from your email.
• You will receive information about us, about the website, other websites, products, sales, newsletters, anything related to companies in the group, or business partners. If you do not wish to receive this information, please click the unsubscribe link in any email we send you. Within 7 days of receiving your instruction, we will stop sending information. If anything is unclear, we will contact you.
• We will continue to anonymize user data on the website and use it for various purposes, including determining the user's location and usage of certain aspects of the website or links contained in emails to users, and providing that anonymous data to third-party publishers. However, this data is not capable of personally identifying individuals.

1.2. Competitions

• In any competition, we will use data to notify winners and for advertising offers. You can register to participate to know more details about the competition.

1.3. Third Parties and Links

• We may transfer your information to other companies in the group. We may transfer your information to agents and subcontractors within the framework of the Privacy Policy. For example: we will use third parties for delivery, receiving payments, data analysis, marketing, and customer service support. We may exchange information with third parties for the purposes of fraud protection and credit risk reduction. We may transfer the database containing your personal information if we sell the entire company or just a part of it. Within the framework of the Privacy Policy, we do not sell or disclose your personal data to third parties without prior consent unless this is necessary for the terms in the Privacy Policy or we are required to do so by Law. The website may include third-party advertisements and links to other websites or frames of other websites. Please note that we are not responsible for the privacy of information or content of third parties or other websites, or any third party to whom we transfer data in accordance with the Privacy Policy.
• Customer behavior tracking systems used by us on the Display Advertising channel (e.g., Remarketing, DoubleClick campaign management system, reports on demographics, customer interests with Google Analytics tools...) may collect information such as age, gender, interests, and the number of interactions with the number of ad appearances.
• With the ad settings feature, users or customers can choose to opt-out of the Google Analytics customer behavior tracking feature and choose how the Display Advertising channel appears on Google.
• Helipet.com and third-party vendors, including Google, may use Google Analytics cookies or third-party cookies (such as DoubleClick) to collect information, optimize, and serve advertising purposes based on the user's past visits to the website.

2. Use of Cookies

• A cookie is a small text file that can identify a unique username from your computer to our server when you visit certain pages on the website and is saved by your internet browser onto your computer's hard drive. Cookies are used to identify IP addresses and save time. We use cookies for your convenience in entering the web (e.g., remembering your username when you want to change your shopping cart without having to re-enter your email address) and do not require any information about you (e.g., advertising targeting). Your browser can be set not to use cookies, but this will limit your usage rights on the web. Please accept our assurance that cookies do not include any private personal details and are safe from viruses. To know more about cookies, please visit http://www.allaboutcookies.org or to find out how to remove cookies from your browser, please visit http://www.allaboutcookies.org/manage-cookies/index.html.
• This browser uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies, which are text files placed on your computer, to help the website analyze how users use the site. The information aggregated from the cookie will be transmitted to and stored by Google on servers in the United States. Google will use this information to evaluate your use of the web, compile reports on web activities for web operators, and provide other services related to internet activities and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

3. Security

• We have appropriate technical and security measures to prevent unauthorized or unlawful access or loss or destruction or damage to your information. When collecting data on the web, we collect your personal details on a secure server. We use firewalls for servers. When collecting details of electronic payment cards, we use encryption with Secure Socket Layer (SSL). While we cannot guarantee 100% security, SSL makes it difficult for hackers to decrypt your information. You should not send full details of credit or debit cards to us when unencrypted. We maintain physical and electronic safeguards in connection with the collection, storage, and disclosure of your information. Our safety procedures mean that we may occasionally request proof of identity before disclosing personal information to you.
• We advise you that you should not provide payment details to anyone via email; we are not responsible for any losses you may suffer in exchanging your information via the internet or email.
• You absolutely must not use any program, tool, or other form to interfere with the system or alter the data structure. It is strictly forbidden to distribute, propagate, or encourage any activity aimed at interfering, sabotaging, or infiltrating the website's data system. Any violation will result in the deprivation of all rights and will be prosecuted before the law if necessary.
• All transaction information will be kept confidential, but in case legal authorities request it, we will be forced to provide this information to legal agencies.
• The conditions, terms, and content of this website are governed by the laws of Vietnam, and the competent courts of Vietnam have jurisdiction.

3.1. Data Retention Period

• Except for cases of using personal information as stated in this policy, we commit not to disclose your personal information to any other entity.
• Information will be stored permanently until you stop using our services.

3.2. Address of the Unit Collecting and Managing Personal Information

• Cuoc Song Manh Khoe Joint Stock Company - HeLiCorp
• Address: No. M2, Lot M, Street No. 8, Group 55B, Quarter 4, Tan Thoi Nhat Ward, District 12, Ho Chi Minh City, Vietnam.
• Contact: +84 862 258 929

3.3. Means and Tools for Users to Access and Edit Their Personal Data

• At any time, you can access and edit your personal information via the appropriate links provided by us.

3.4. Commitment to Customer Personal Information Confidentiality

• We are committed to protecting your personal information by all possible means. We will use various information security technologies to protect this information from unintended retrieval, use, or disclosure.
• We recommend that you keep your access password-related information confidential and not share it with anyone else. If using a shared computer with multiple people, you should log out or close all open Website windows.

4. Customer Rights

• You have the right to request access to your personal data and have the right to request us to correct errors in your data at no cost. At any time, you also have the right to request us to stop using your personal data for marketing purposes.

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